Cancellation & refunds
There is nothing to pay today. This is how it will work when there is.
Last updated 10 August 2026
EasyLang is currently free.
No card is collected and no subscription exists, so there is nothing to cancel and nothing to refund. The terms below apply from the moment paid plans launch.
Cancelling the free plan
You can stop using EasyLang at any time. To remove what is stored:
- In the app, open Settings and choose Delete all sets and Clear audio cache to erase your practice history from the device.
- Sign out to remove your session.
- To have your account details deleted from our side, email hello@crawlink.com and we will action it within 30 days.
Cancelling a paid plan
When paid plans exist, these rules will apply.
- Cancel yourself, any time. Cancellation will be available from your account settings. You will not need to email us or explain why.
- Access continues to the end of the period you paid for. Cancelling stops the next renewal; it does not cut off the time you have already bought.
- No cancellation fee. There will be no charge, penalty or minimum term for leaving.
- Your data stays yours. After a paid plan ends, your account reverts to the free plan rather than being deleted.
Refunds
- 14 days, no questions. A first subscription payment will be refundable in full within 14 days of the charge.
- Accidental renewals. If a renewal catches you out and you have not used the service in that period, write to us within 14 days and we will refund it.
- Service failures. If we have a sustained outage or a defect that stops you using what you paid for, we will refund a proportionate amount or extend your plan, whichever you prefer.
- Part-used periods. Outside those cases we do not refund unused time on a period already started, because the cost of generating sentences and speech is incurred as you use it.
How to request a refund
Email hello@crawlink.com from the address on the account, with the date of the charge. We aim to respond within two working days and, where a refund is due, to issue it within 5–10 working days. Refunds go back to the original payment method.
Price changes
If we change the price of a plan you are on, we will tell you before it takes effect and you will be able to cancel before being charged the new amount. Nothing that is free today will start charging without notice.
Statutory rights
Nothing here limits rights you have under the consumer law that applies where you live. If local law gives you a stronger right to cancel or be refunded, that right applies.
Contact
Billing questions: hello@crawlink.com. See also the terms of use and the privacy policy.